Frequently Asked Questions
Everything you need to know about shopping with Gently Soap
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened items within 30 days of delivery for a full refund, minus shipping costs.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping zones to more international destinations in the near future.
Are your products safe for sensitive skin?
Yes, Gently Soap specializes in dermatologist-tested, pH-balanced formulas designed specifically for sensitive skin and those prone to irritation.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. If you need to make a change, please contact our support team within 1 hour of placing your order.