Returns & Exchanges
At Gently Soap, we want you to love your skin and your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy for a full refund or exchange.
Initiate the Request
Contact our support team with your order number and the reason for your return to receive a prepaid shipping label.
Pack Your Items
Securely place the unused items in their original packaging, ensuring they are well-protected for the journey back to our facility.
Ship the Package
Affix the provided return label to your package and drop it off at any authorized shipping location or schedule a pickup.
Receive Your Refund
Once we receive and inspect your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing